What our changes will mean to you...

Last week, Tone published a letter from our Operations Director James Curry that explained in detail some changes that are taking place at Tone’s centres in the Taunton Deane and South Hams areas. Here, we take a quick look at the changes themselves and what they mean for our customers. For more details please speak to the manager at your local centre who will be happy to discuss any concerns or feedback you might have.

Following a review of its service provision, and after doing lots of research into the latest practices, Tone is restructuring some of our management and fitness teams so that we can provide customers with a better, more sustainable service. The centres affected are:

• Blackbrook Pavilion
• Ivybridge Leisure Centre
• Quayside Leisure Centre
• St James Street Swimming Pool & Taunton Pool
• Wellington Sports Centre
• Wellsprings Leisure Centre

More efficient managers

From 6 June this year, each facility will have a centre manager and deputy centre manager. Depending on the size of the centre, it will also have either an assistant manager or a number of duty supervisors.  Current Tone staff applied for many of these roles, so there will be lots of familiar faces around.

Better technology

Other changes you will notice happening throughout the year will include improved phone systems, online services and quick entry booking systems that will all be designed to make the way you book and receive your Tone services much more flexible. 

Extra fitness services

The way we manage our Go fitness studios will also be revamped, with the introduction of Your PT fitness instructors alongside the Tone fitness staff. So whilst the familiar faces from Tone will continue to assist you when you’re at our centres, Your PT will be offering an extra service that will include free inductions and advice as well as extra personal and group coaching sessions, which will be charged for. All the Your PT services are totally optional so if you don’t want to take part you don’t have to. The Tone staff will still be there to provide support and will actually have more time to dedicate to better customer service!

All the improvements are genuinely designed to make things better, more flexible and simpler for our staff and customers.

We’re always grateful for any feedback our customers have so please do talk to us. You can reach us in person at our centres, by phone, email, Facebook or Twitter. All contact details can be found at http://www.toneleisure.co.uk.