FAQs
How often do I need to use the centres to make the membership worthwhile?
If you use the centres more than once a week, then the membership scheme will be good value for you.
How do I join as a member?
All you need to do is fill out a membership form and pay your initial payment. The form can be completed when you attend the Centre, or use our online form and one of our staff will contact you to get you started.
Do you have easy payment swimming lesson schemes for children too?
Yes we offer an easy payment swimming lesson scheme for - all payable by Direct Debit. So you can book up a swimming course and spread the payments over an easy staged Direct Debit payment scheme.
What if I don't want to pay by Direct Debit?
You can choose to pay annually for all our memberships, or you can pay as you go.
Do I need to pay a joining fee?
Yes. During most months of every year we charge a nominal joining fee (for administration and service costs). The joining fee is between£10 and £25 (depending on membership) If you cancel your membership you will be required to pay the joining fee again.
How do I cancel my membership?
All you need to do is contact 01823 356311 for Taunton Deane or 01548 857100 if you live in South Hams, and ask to speak to someone in our Membership Services team. You will be required to send a letter of notification to cancel your membership to: Tone Leisure, The Deane House, Belvedere Road, Taunton. TA1 HE. For the South Hams please write to The Administration Team at Quayside Leisure Centre, Ropewalk, Kingsbridge TQ7 1HH. If you are a "Committed" members on our 9 month contract you will need to wait until the end of the contract period.
Can I use all the centres with my membership?
Yes you can! What great value! However, Totnes Pavilion in South Hams is now a seperate scheme.
Do I have to be a member to use the centres?
No - absolutely not. If you wish to "pay as you go" then that is fine with us. We want you to get the best value you can - so if you use the centres regularly then a membership may be the most cost effective for you.
Can I "Freeze" or suspend my membership?
Yes you can. But only in the case of illness or if you are working out of the country. These decisions are at the discretion of the Senior Management team.
How can I get a discounted membership?
We offer discounted membership fees for those on "means tested" low income. There are also discounts available if you work for certain organisations. These organisations have arranged "Corporate" discounts due to large numbers of members. Click here to find out about our low income Buzz Card.
How can I claim the low income discount?
Click here to find out about our low income Buzz Card.