Duncan: Fitness Supervisor

Hi I'm Duncan and I joined Tone Leisure back in 2001 and so have seen how things have grown and developed. I have worked as a Fitness Instructor and also take classes including Circuits, Body Balance and and Body Combat. All in all Tone Leisure has been integral to my development in a way I'm certain I would not have received working elsewhere within the industry.

My job allows me the opportunity to have a direct impact on people and what they want to achieve. Two ladies who started training in our gyms for example I have helped in training up to compete in triathlons and whilst we sometimes work long hours and weekends I enjoy the teaching classes so much that it's almost like going out. If I were to say that there was a family feel to the place you wouldnt be surprised to hear that my mum is one of my keenest customers!

"... my mum is one of my keenest customers!"

The organisation also encourages innovation so if you have a good idea you can make it happen. We recently piloted a customer update referral at Wellington which has been adopted by other sites. We are getting much better at knowledge sharing across sites.

I am confident that management is listening and the implementation of 10-minute gym enables us to develop more meaningful relationships with customers which in turn means they value out time. Good for job satisfaction.

I have recently progressed to Acting Health & Fitness Supervisor which is brilliant for my development and my involvement in decision-making within the organisation.