To aid consistency and fairness during the recruitment and selection process, we do not accept CV's at any stage of our recruitment and selection process. All applicants must complete our application form which will provide us with specific information about your career history, and is designed to highlight the specific competencies and behaviors you demonstrate in line with our shared corporate values and culture, as well as those required for the post you have applied for.

If you wish to submit your C.V. in addition to your completed application form this is acceptable as we appreciate that you may wish to provide additional information. However please do not write ‘see C.V.’ on your application form as these boxes still need to be completed in full so that fair and consistent shortlisting and/or other selection processes can be undertaken.

Do I have to complete an "online" application?

Our online application process enables us to automatically forward your application to the recruiting manager as well as assisting us to collate electronic data to monitor the volume and types of applications for each post, therefore we would prefer that your application form is completed online. However, if you do not have access to the internet - or would rather complete the application process in another way for any reason, please contact a member of our HR Team on 01823 356311 who will discuss alternative options for you.

Can I apply for more than one role?

Yes. However, please check your qualifications and experience match the specifications for each post before submitting. You only need to complete your application form once. Once finished, simply tick which post(s) you would like to apply for. If you want to edit your application for another post, you will need to submit each version individually. Don't worry, the system will save each application on your online account so you can easily view and/or edit it later.

If my application is not successful can I apply again?

Yes. You are welcome to re-apply for posts if you have not been successful. Please note, we will keep each application on file for 6 months and may even contact you directly regarding other opportunities during this time. Unfortunately we are not able to automatically provide individual feedback relating to your application(s), if you have not heard from us within 3 weeks from the closing date of each post, please assume your application has been unsuccessful.

If you would like to receive specific feedback relating to your application, please contact the HR Team on 01823 356311 and we will arrange for the recruiting manager to contact you.

What happens if I miss the closing date?

The closing date is displayed on each vacancy posting. The posting will automatically be removed from our website on this date so you will be unable to apply online after the advert has expired. To provide a fair and consistent approach to all applicants, no paper-based applications received after the closing date will be considered either.

How often are vacancies updated on the website?

The website is updated regularly. As soon as a new external vacancy has been authorised, it is placed our careers page. The vacancy details will remain on display until the closing date, when it is automatically removed. All our external vacancies are advertised on our website and on "vacancy bulletins" within each centre. We also regularly advertise in local newspapers, and where relevant, within specialist publications or other related websites.

How can I prepare for completing the online application form?
The application should take around 60 minutes to complete on average. You can do this in one-go, or return to your saved form (using your password activation) as many times as you wish. Together with your personal details, you will need to provide details of your educational and career history (including dates), so make sure you have this information to hand. Before you start entering, we would advise you to read our website to find out more about Tone Leisure and also refer to the relevant job description and person specification, so that you can provide evidence of your skills and experiences which match the requirements of the role.

How much do I need to write in the scrolling answer boxes?

You can write as little or as much as you want. Please note that the information provided in each section will enable us to shortlist effectively and remember that, at this stage, this is all we know about you! Therefore please provide sufficient information in each section so that we can make an informed choice about your suitability to the post. It is often helpful to provide examples of how you have demonstrated the key competencies for the role and remember that we can only shortlist against the information or evidence you provide us with on your application form.

If you use industry specific terms, “jargon” or abbreviations please also remember that the recruiting managers may not understand what these stand for or may make the wrong assumptions. Please explain what these mean, in full.

Finally, if you have achieved a professional qualification it is also sometimes helpful to briefly explain what your course involved in terms of modules or topics. There are a wide range of qualifications available nowadays and not all managers will be familiar with them or how this may be relevant to the role for which you have applied.

How long does the online application form take to complete?

The completion time varies depending on the person, and dependent on how much you tell us about yourself! As a guideline, please allow approximately 60 minutes for completion. You can do this in one go, or return to your saved form (using your password activation) as many times as you wish.

Is there a time limit for completing the online application form?

No. There is no time limit for completing the application form. You can take as long as you like, and return to the form as many times as wished. The only time restriction applies to the closing date for each post, no applications will be accepted after this date.

Do I have to complete every section?

Most sections are essential and must be completed, however some sections are "optional" and may not apply to everyone. The system will tell you if specific sections require information and you will not be able to proceed until the required details have been submitted. Other sections may be left blank, but only if you feel it is not relevant to you, or the post you are applying for. Please do not be tempted to miss out sections which may provide relevant information. Remember, we shortlist using only the details on your application form, so you need to provide sufficient information so that we can make an informed choice.

Whose details can I provide as my “referees”?

We ask for two references to be provided and these should be individuals who are able to comment on your suitability for the role from a professional and work performance perspective. This would obviously include your current and/or previous employers but may also include school or college tutors or individuals that you may have worked for in a voluntary capacity. Tone Leisure will not accept references from friends, peer work colleagues, family members or non work related professionals such as your Doctor or Vicar. If you are unsure please speak to the HR Team before submitting your application.

Will you automatically contact my current employer?

If you do not wish us to contact your current employer without your prior permission please indicate this on your application form.

When do you seek references?

References are sought at around the time of offer. This may be prior to verbal offers being given, especially if we have a number of suitable candidates and references help us to make final recruitment decisions, or may be after an offer of employment has been made. In this later case the offer of employment will be subject to suitable references being received. If you do not wish us to contact your current employer without your prior permission please indicate this on your application form

Is there a “pass mark” for the application form?

No. There is no "pass mark" for our application forms. Each form will be assessed on its own individual merit, and matched to the specific requirements of the role applied for. Recruiting managers will assess your form against the person specification for the post in terms of whether or not you meet the essential and/or desirable criteria. We therefore ask that you provide us with as much information as possible, to that we can make an informed choice about your suitability to the post. To help you achieve this it is important that you refer to the job description and person specification for the post and tell us how your existing skills, experience or knowledge fit these requirements, providing us with relevant examples, as required.

Will I receive confirmation that my online application has been received?

Upon submission of an online application, you will receive an automated email response acknowledging our receipt of your application. In the interest of the economy, we do not send or acknowledge our receipt of paper-based applications forms, unless you have provided an SAE.

Can I submit additional information along with my completed application form?

Yes. We appreciate that sometimes the application form does not provide sufficient space or you may wish to provide us with additional information which is not directly asked for within the form. Therefore if you wish to submit your C.V. or any supplementary information in support of your application this is acceptable, however it is important that your application form is also completed in full. For example, please do not write “see CV” on your application form instead of answering the questions. You may chose to send photocopies of certificates gained from courses and/or qualifications completed (please do not send originals).

Can I change my answers on the application form once I have submitted it?
Unfortunately once an application has been submitted, it cannot be changed. Therefore, please check your answers thoroughly before sending. Upon submission, if you realise an error has been made or you would like to provide additional or alternative information, please contact a member of the HR Team on 01823 356311.

What happens if I lose my web connection part way through my online application?
The application form consists of 6 sections (or screen pages). Your application will automatically save your text upon the completion of each page. If you lose web connection whilst part way through a page, you may lose the inputted text for that page only. However, all text on prior completed pages will remain saved.

I'm experiencing technical problems and/or I can’t access my online application form – what shall I do?
Upon entering your user ID and passcode, you will have the option to view all completed application forms. If you experience technical problems for any reason, please contact a member of the HR Team on 01823 356311.

I have lost my user name and/or passcode. How can I log back in to my application account?
Your user ID is the email address assigned to this account. The passcode is one chosen by you at point of account activation. If you forget your user ID or passcode, please use the "forgotten password" or "forgotten user ID" link below the login boxes, and follow the prompted on-screen instructions.